Care records are about vulnerable people, so we treat them with more care than anything else we do. Everything is encrypted, backed up every day, and held on our own state-of-the-art servers in London. And if you ever leave, you take every record with you.
Everything your team writes is scrambled on the way to us and locked while it is stored. Only your organisation's logins can open it, and every login is protected against guessing and brute force.
Your records never leave the UK. They sit on our own servers in a London data centre, behind a firewall, with security updates applied automatically the moment they are released.
A full copy of your data is taken every day and kept in a separate location, so a fault, a mistake or a lost device can never cost you a record.
Each organisation has its own separate database. Nobody else's data is in it, and nobody else can see yours. Download all of it whenever you like, in full.
Every person gets their own login and only the parts of the record their role needs. Agency staff can be given access to today only.
Nothing is ever deleted. Corrections keep the original, with who changed it and when, so the story of a resident's care is always complete.
When we improve Kiwi, your records are never rewritten or moved. Every release is rehearsed on a copy first.
A daily password that expires at midnight, so nobody can sign in from home when they are not working.
Every photo and document is checked for safety before it is stored, and phone photos have their location data removed.
Ask, and you receive your whole database plus every record as a PDF. Then we delete our copy and confirm it in writing.
On our own servers in a London data centre. It never leaves the UK.
Yes, both while it travels between your devices and our servers and while it is stored.
Nothing is lost. Your data is on our servers, not on the device, so it is there the moment you are back online.
Of course. We will walk them through it on a call.
Yes, all of it, whenever you like, as a complete bundle. No notice period.
A live walkthrough with the person who built it. Your homes, your scenarios, your questions.